Privacy Policy

Privacy Policy of helpransomware.com/

This Application collects some Personal Data of its Users.

This document contains a section dedicated to California consumers and their privacy rights.

This document contains a section dedicated to Users residing in Brazil and their privacy rights.

This document can be printed for reference using the print command in any browser’s configuration options.

Owner and Data

Controller Joyful Company SL | CIF: B98852866

Pg. de Morella, 12004 Castellón de la Plana, Castellón, ES

Owner’s contact email: info@helpransomware.com

Types of Data collected

Among the types of Personal Data that this Application collects, either directly or through third parties, include: Tracker; Usage Data; different kinds of data.

Complete information regarding each category of Personal Data collected is provided in the sections of this privacy policy dedicated to that purpose or through specific explanatory texts displayed before the data collection.

Personal Data may be freely provided by the User or, in the case of Usage Data, will be collected automatically when using this Application.

All the Data requested by this Application are mandatory, and the refusal to provide them may make it impossible for this Application to proceed with the Service provision. In cases where this Application indicates explicitly that certain Data is not mandatory, Users are free not to communicate such Data without this having any consequence on the availability or operation of the Service. Users who have doubts about what Data is mandatory can contact the Owner.

The use of Cookies – or other tracking tools – by this Application or by the owners of third-party services used by this Application is intended to provide the Service requested by the User, in addition to any other purposes described in this document and in the Cookies Policy, if available.

The User assumes responsibility for the Personal Data of third parties obtained, published, or shared through this Application and hereby declares that he has the consent of said third parties to provide said Data to the Owner.

Method and Place of Data Collection and Processing

Processing Modalities

The Owner will process the Data of the Users appropriately and will adopt the appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of the Data.

Data will be processed using computers and/or IT tools, following organizational procedures and modalities strictly related to the stated purposes. In addition to the Owner, in some cases, the Data may be accessed by specific categories of authorized persons related to the operation of this Application (administration, sales, marketing, legal department, and system administration) or external contractors who provide services to the Owner (such as external providers of technical services, courier companies, hosting companies, IT companies, communication agencies) that will be appointed by the Owner as Processing Managers, if necessary. An updated list of said persons may be requested from the Holder at any time.

The Owner may process the User’s Personal Data if one of the following conditions is met:

  • When the Users have given their consent for one or more specific purposes. Notice: Under several laws, the Owner may be authorized to process Personal Data until the User objects to it (“opt-out”) without consent or any other legal basis. However, this will not apply when the processing of Personal Data is subject to European regulations on the protection of Personal Data;
  • When obtaining Data is necessary for the fulfillment of a contract between the User and/or any other pre-contractual obligation thereof;
  • When the processing is necessary for the fulfillment of a legal obligation that the User must fulfill;
  • When the processing is necessary for a legitimate interest pursued by the Owner or a third party.

In any case, the Owner is at your disposal to define the specific legal bases that apply to the processing, mainly if the collection of Personal Data is a contractual or statutory requirement or a requirement to formalize a contract.

Place

The Data is processed in the Owner’s offices and any other place where the parties involved in the said process are located.

Depending on Users’ location, Data transfers may involve the transfer of Users’ Data to a country other than your own. For more information on the place of processing of such transferred Data, Users may refer to the section containing the details on Personal Data processing.

Users will also have the right to know the legal bases of Data transfers to another country outside the European Union or to any international organization that International Public Law governs or that is made up of two or more countries, such as the UN, and also know the security measures taken by the Owner to safeguard their Data.

In the event that such transfer of Data takes place, Users may obtain more information by consulting the relevant sections of this document or requesting it from the Owner through the contact information that appears in the contact section.

Storage period

Personal Data will be processed and stored for the time necessary and for the purpose for which they were collected.

Therefore:

  • The Personal Data collected to formalize a contract between the Owner and the User must be kept as such until the contract has been fully formalized.
  • The Personal Data collected in the Owner’s legitimate interest must be kept for the time necessary to fulfill said purpose. Users can find specific information related to the Owner’s legitimate interest by consulting the relevant sections of this document or by contacting the Owner.

The Owner may keep the Personal Data for an additional period when the User consents to such processing, provided that said consent remains in force. In addition, the Owner will be obliged to keep Personal Data for an additional period whenever it is required to comply with a legal obligation or by order from the authority.

Once the storage period has ended, the Personal Data must be deleted. Therefore, access, modification, rectification, and data portability rights may not be exercised once the period expires.

Detailed information on Personal Data Processing

Personal Data is collected for the following purposes and using the following services:

  • Contacting the User Mailing list or newsletter (this Application)
    When registering for the mailing list or newsletter, the User’s email address will be automatically included in a list of contacts to whom email messages with commercial or promotional information related to this Application may be sent. Your email address may also be included in this list as a registration with this Application or after making a purchase.
    Processed Personal Data: Tracker.
    Category of personal information collected under the CCPA: Internet information.
    Contact form (this Application)
    By filling out the contact form with their Data, Users authorize this Application to use said data to respond to requests for information, budgets, or any other type indicated in the form’s header.
    Processed Personal Data: different types of Data.
    Category of personal information collected under the CCPA: Internet information.
  • Statistics
    The services in this section allow the Owner to monitor and analyze web traffic and can be used to track User behavior.
    Google Analytics (Google Ireland Limited)
    Google Analytics is a web analytics service that Google Ireland Limited (‘Google”’ provides. Google uses the Data collected to track and examine this Application’s use, prepare reports of its activities, and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the advertisements of its advertising network.
    Processed Personal Data: Usage Data; Tracker.
    Place of processing: Ireland – Privacy Policy – Opt Out.
    Category of personal information collected under the CCPA: Internet information.
    This processing constitutes a sale as defined under the CCPA. In addition to the information contained in this clause, Users can find information on how to opt out of the sale in the section that details the rights of California Consumers.

Alexa Metrics (Alexa Internet, Inc.)
Alexa Metrics is a statistics service provided by Alexa Internet, Inc.
Personal Data Processed: Usage Data; Tracker.
Place of processing: USA – Privacy Policy – Opt Out.
Category of personal information collected under the CCPA: Internet information.
This processing constitutes a sale as defined under the CCPA. In addition to the information contained in this clause, Users can find information on how to opt out of the sale in the section that details the rights of California Consumers.

Google Floodlight Conversion Tracking (Floodlight Tags) (Google Ireland Limited)
Google Floodlight Conversion Tracking (Floodlight Tags) is an analytics service provided by Google Ireland Limited that connects Data from Google advertising services (p. .eg Search Ads 360 and Campaign Manager 360) with the actions performed in this Application. Depending on how the service is configured, such Data may also be used for retargeting purposes.
Processed Personal Data: Usage Data; Tracker.
Place of processing: Ireland – Privacy Policy – Opt out.
Category of personal information collected under the CCPA: Internet information.
This processing constitutes a sale as defined under the CCPA. In addition to the information contained in this clause, Users can find information on how to opt out of the sale in the section that details the rights of California Consumers.

  • Tag Management
    This service helps the Owner centrally manage the tags or scripts needed in this Application.
    That means that User Data passes through these services, which may result in the storage of such Data.
    Google Tag Manager (Google Ireland Limited)
    Google Tag Manager is a tag management service provided by Google Ireland Limited.
    Processed Personal Data: Tracker.
    Place of processing: Ireland – Privacy Policy.
    Category of personal information collected under the CCPA: Internet information.
    This processing constitutes a sale as defined under the CCPA. In addition to the information contained in this clause, Users can find information on how to opt out of the sale in the section that details the rights of California Consumers.
  • View content from external platforms
    This service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
    This service can collect web traffic data for the pages on which they are installed, even if the User does not use them.
    Google Fonts (Google Ireland Limited)
    Google Fonts is a font family display service provided by Google Ireland Limited that allows this Application to incorporate such content on its pages.
    Processed Personal Data: Usage Data; Tracker.
    Place of processing: Ireland – Privacy Policy.
    Category of personal information collected under the CCPA: Internet information.
    This processing constitutes a sale as defined under the CCPA. In addition to the information contained in this clause, Users can find information on how to opt out of the sale in the section that details the rights of California Consumers.

Users’ Rights

Users may exercise certain rights with respect processing of their Data by the Owner.

Users have the right to do the following:

  • Withdraw their consent at any time. Users can withdraw their consent when they have previously granted it to process their Personal Data.
  • Object to the processing of their Data. Users have the right to object to the processing of their Data if such processing is carried out on a legal basis other than consent. For more information, you can refer to the corresponding section below.
  • Access their Data. Users have the right to know if the Owner will process their Data to obtain information on specific processing aspects and obtain a copy.
  • Verify and request a modification. Users have the right to verify the accuracy of their Data and request that it be updated or corrected.
  • Restrict the processing of their Data. Users have the right, in some instances, to restrict the processing of their Data. In this case, the Owner will process your Data for the sole purpose of storing them.
  • Erase or remove Personal Data. Users have the right, in some instances, to obtain the elimination of their Data by the Owner.
  • Make a complaint. Users have the right to file a claim with the competent authority for the protection of personal data.

Details on the right to oppose data processing

When the processing of Personal Data is of public interest, in exercising official powers granted to the Owner or due to a legitimate interest of the Owner, Users may oppose their processing, motivating the particular situation to justify their objection.

Users should know that, however, if their Personal Data is processed for commercial purposes, they may object at any time to such processing without justification. To determine if the Owner is processing the Users’ Personal Data for commercial purposes, they should consult the relevant sections of this document.

How to exercise these rights

Any request to exercise the User’s rights can be addressed to the Owner through the contact information provided in this document. The Owner will process these requests free of charge as soon as possible and always within one month.

Additional information on data collection and processing

The Personal Data of the User may be used for the legal defense of the Owner before a court or in the judicial phases before a possible lawsuit derived from the inappropriate use of this Application or the Services related.

The User declares to know that the Owner may be required by public authorities to disclose Personal Data.

Additional information about the User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific Services or the collection and processing of Personal Data.

System log and maintenance

For reasons related to operation and maintenance, this Application and any other service provided by third parties that are used may collect a system log; that is, files that record the interaction with this Application and may contain Personal Data, such as the User’s IP address.

Information not contained in this privacy policy

Additional information on the collection and processing of Personal Data may be requested at any time from the Owner. Contact information is indicated at the beginning of this document.

How “Do Not Track” requests are processed

This Application does not allow “Do Not Track” requests.

Please review your privacy policies to determine whether any third-party services you use accept “Do Not Track” requests.

Modification of this privacy policy

The Owner reserves the right to modify this privacy policy at any time, notifying Users through this page and, if possible, through this Application and/or, if technical and legally possible, by directly notifying the Users, in case the Owner has the necessary contact information for this purpose. We strongly recommend checking this page frequently, referring to the last update date at the bottom.

In the event that the changes affect the processing activities carried out based on the User’s consent, the Owner must obtain, if necessary, the User’s new consent.

Information for California Consumers

This part of the document is integrated with and supplements the information contained in the rest of the privacy policy and is provided by the company that operates this Application and, where applicable, by its parent, affiliates, and affiliated companies (collectively referred to as “we”, “us” or “our” for the purposes of this section).

The provisions in this section apply to any User who is a consumer resident in the State of California, United States of America, in accordance with the “California Consumer Privacy Act of 2018” (California Consumer Privacy Act ) (the Users will be referred to hereinafter collectively simply as “You”, “yours”), and, for said consumers, these provisions replace any other provisions that may be contrary to the provisions contained in the policy.

This part of the document uses the term “personal information” as defined in the California Consumer Privacy Act (CCPA).Categories

Personal information collected, disclosed or sold

This section summarizes the categories of personal information we have collected, disclosed, or sold and the purposes for which such actions are performed. You can read about these activities in detail in the section entitled ‘Detailed Information on Personal Data Processing’ that appears in this document.

Information We Collect: Categories of Personal Information We Collect

We have collected the following categories of personal information about you: Internet information.

We will not collect additional categories of personal information without notifying you.

How is the information collected: what are the sources of the personal information we collect?

We collect the above categories of personal information from you directly or indirectly when you use this Application.

For example, you directly provide us with your personal information when you make requests through any form on this Application. You also indirectly provide us with personal information when you browse this Application, as personal information about you is automatically observed and collected. Finally, we may collect your personal information from third parties who collaborate with us regarding the Service or the operation of this Application and its functionalities.

How We Use the Information We Collect: Sharing and Disclosing Your Personal Information to Third Parties for Business Purposes

We may disclose the personal information we collect about you to a third party for business purposes. In this case, we enter into a written contract with such a third party that requires the recipient to keep the personal information confidential and not use it for any purpose other than those necessary for the performance of the contract.

We may also disclose your personal information to third parties when you request or expressly authorize us to do so to provide our Service to you.

For more information on the purposes of the processing, please consult the relevant section of this document.

Sale of your personal information

For our purposes, the term “sale” means any “sale, release, disclosure, spreading, dissemination, transfer or making available communication by any other means, whether orally or in writing, or by electronic means, of a consumer’s personal information by the company to another company or a third party, in exchange for monetary or economic earnings of any other type”.

This means that, for example, a sale can occur every time an application displays advertisements or performs statistical analysis of its traffic or views or simply because it uses tools such as social network plugins or the like.

Your right to opt out of the sale of personal information

You have the right to opt out of selling your personal information. This means we will comply with your request whenever you ask us to stop selling your data.

Such requests may be made freely, at any time, without needing to submit a verifiable request simply by following the instructions below.

Instructions to disable the sale of personal information

If you wish to obtain more information or exercise your right to disable any of the sales made by this Application, both online and offline, you can contact us so that we can provide you with additional information through the data contact information provided in this document.

What are the purposes for using your personal information?

We may use your personal information to enable the operations of this Application and its functionalities (“business purposes”). In such cases, your personal information will be processed in a way that is necessary and corresponds to the business purpose for which it was collected and strictly within the limits of the compatible operational purposes.

We may also use your personal information for other reasons, such as business purposes (as indicated in the “Detailed Information on Personal Data Processing” section in this document), as well as for compliance with laws and the defense of our rights. Rights before the competent authorities when our rights and interests are threatened, or we suffer effective damage.

We will not use your personal information for different, unrelated, or incompatible purposes without notifying you.

Your California Privacy Rights and How to Exercise Them

Right to Know and Portability

You have the right to request that we disclose to you the following:

  • The categories and sources of personal information we have collected about you, the purposes for which we use your information, and with whom we share such information;
  • In the event of a sale of personal information or disclosure for business purposes, two lists in which we will disclose:
    • For sales, the categories of personal information acquired by each category of the recipient; and
    • For disclosures for business purposes, the categories of personal information are obtained by each category of the recipient.

The disclosure described above will be limited to personal information collected or used in the last 12 months.

If we provide our response electronically, the information included will be “portable”, meaning that it will be delivered in a readily usable format that allows you to transmit the information to another entity without hindrance – provided that this is technically feasible.

Right to request the deletion of your personal information

You have the right to request that we delete any personal information about you, without prejudice to the exceptions established by law (such as, without limitation, when the information is used to identify and repair errors in this Application, to detect security incidents and protect ourselves against fraudulent or illegal activities, to exercise certain rights, etc.).

If no legal exception applies, as a result of exercising your right, we will delete your personal information and order all our service providers to do the same.

How to exercise your rights

To exercise the rights described above, you must submit a verifiable request by contacting us using the contact details provided herein.

To respond to your request, we must know who you are. Therefore, you may only exercise the aforementioned rights by making a verifiable request that must:

  • Provide sufficient information so that we can reasonably verify that you are the person whose personal information we have collected or an authorized representative;
  • Describe your request sufficiently so we can understand, evaluate and respond to it.

We will not respond to any request if we cannot verify your identity and confirm that the personal information in our possession relates to you.

If you cannot submit a verifiable application personally, you may authorize a person registered with the California Secretary of State to act on your behalf.

If you are an adult, you may make a verifiable request on behalf of a minor subject to your custody.

You can submit a maximum of 2 applications within a 12-month period.

How and when we are expected to process your request

We will confirm receipt of your verifiable request within 10 days and provide information on processing your request.

We will respond to your request within 45 days of receipt. If we need more time, we will explain why this is necessary and how much additional time we will need. In this regard, please note that your request’s fulfillment may take up to a maximum of 90 days.

Our disclosure(s) will be for the immediately preceding 12-month period.

If we deny your request, we will explain the reason for our denial.

We do not charge fees to process or respond to your verifiable request unless such request is manifestly unfounded or excessive. We may charge you a reasonable fee or refuse to execute the request in such cases. In either case, we will inform you of your choices and explain our reasons.

Information for Users residing in Brazil

This part of this document is integrated with the information contained in the rest of the privacy policy and complements it and is provided by the company that operates this Application and, where appropriate, its parent company, subsidiaries, and affiliated companies (for the purposes of this section are collectively referred to as “we”, “us” or “our”).

The provisions that appear in this section apply to all Users residing in Brazil, in accordance with the “Lei Geral de Proteção de Dados” (hereinafter, we will refer to Users simply as “you” or “your”). For said Users, these provisions replace any other provisions that may be contrary to the provisions contained in the privacy policy or that conflict with them.

This part of this document uses the term “Personal Information” as defined in the Lei Geral de Proteção de Dados (LGPD).

Reasons why we process your personal information

We can only process your personal information if we have a legal basis for such processing. The legal bases are the following:

  • Your consent to the corresponding processing activities;
  • The fulfillment of a legal or regulatory obligation that concerns us;
  • The application of public policies established in laws or regulations or based on contracts, agreements, and similar legal documents;
  • The carrying out of studies by entities dedicated to research, preferably carried out based on anonymized personal information;
  • The execution of a contract and its pre-contractual measures, in cases where you are a party to said contract;
  • The exercise of our rights in judicial, administrative, or arbitration proceedings;
  • The protection or physical security, either of you or a third party;
  • Health protection – in procedures carried out by health organizations or professionals;
  • Our legitimate interests provided that your fundamental rights and freedoms do not override those interests; and
  • credit protection.

For more information about the legal bases, you can contact us anytime using the contact information provided in this document.

Categories of personal information processed

To find out which categories of your personal information are processed, you can read the section entitled “Detailed information on Personal Data Processing” that appears in this document.

Why do we process your personal information

To find out why we process your personal information, you can read the sections entitled “Detailed information on the Processing of Personal Data” and “Purpose of Processing the Data collected” that appear in this document.

Your privacy rights in Brazil, how to submit a request, and our response to your requests

Your privacy rights in Brazil

You have the right to:

  • Obtain confirmation of the existence of activities involving the processing of your personal information;
  • Access your personal information;
  • Have incomplete, inaccurate, or obsolete personal information rectified;
  • Obtain the anonymization, blocking, or deletion of your unnecessary or excessive personal data or information that is not being processed in accordance with the LGPD;
  • Obtain information about the possibility of giving or withholding your consent and the consequences of such actions;
  • Obtain information about the third parties with whom we share your personal information;
  • Obtain, upon your express request, the portability of your personal information (except for anonymized information) to another provider of services or products, as long as our commercial and industrial secrets are protected;
  • Achieve eliminating your personal information being processed if the processing was based on your consent, except if one or more exceptions are provided in art. 16 of the LGPD;
  • Revoke your consent at any time;
  • Submit a complaint regarding your personal information to the ANPD (the National Data Protection Authority) or consumer protection agencies;
  • Oppose a processing activity in cases in which the processing is not carried out in accordance with the provisions of the law;
  • Request clear and adequate information on the criteria and procedures used for an automated decision; and
  • Request the review of decisions made solely based on the automated processing of your personal information that affects your interests. This includes decisions that define your personal, professional, consumer, and credit profile or aspects of your personality.

You will never be discriminated against or suffer any other type of prejudice if you exercise your rights.

How to submit your request

You can submit your express request to exercise your rights at no cost, at any time, using the contact information provided in this document or through your legal representative.

How and when we will respond to your request

We will endeavor to respond promptly to your requests.

If we cannot do so, we will inform you of the factual or legal reasons preventing us from granting your requests immediately or wholly. In the cases in which we are not processing your personal information, we will indicate the natural or legal person to whom you should direct your requests if we are in a position to do so.

In the event that you submit a request for access or confirmation of the processing of personal information, please be sure to specify whether you want your personal information to be delivered in electronic or printed format.

You will also need to tell us if you want us to respond to your request immediately, in which case we will do so in a simplified way, or if you need a complete statement instead.

In the latter case, we will respond within 15 days from the time of your request, providing you with all the information about the origin of your personal information, confirmation of whether or not there are records, any criteria used, and the purposes of processing while protecting our commercial and industrial secrets.

In the event that you submit a request to rectify, delete, anonymize, or block personal information, we will ensure that we immediately communicate your request to other parties with whom we have shared your personal information to allow those third parties to also comply with your request – except in cases where such communication is impossible or requires a disproportionate effort on our part.

Transfers of personal information outside of Brazil permitted by law

We are allowed to transfer your personal information outside the territory of Brazil in the following cases:

  • When the transfer is necessary for international legal cooperation between public intelligence, investigative and judicial agencies, in accordance with the legal means established in international law;
  • When the transfer is necessary to protect your life or physical safety or that of a third party;
  • When the ANPD authorizes the transfer;
  • When the transfer is derived from a commitment assumed in an international cooperation agreement;
  • When the transfer is necessary for the fulfillment of a public policy or a legal attribution of public service;
  • When the transfer is necessary to fulfill a legal or regulatory obligation, the execution of a contract or its pre-contractual measures, or the ordinary exercise of rights in judicial, administrative, or arbitration proceedings.

Personal Data (or Data)

Personal data is any information that, directly, indirectly, or in relation to other information – including a personal identification number – allows the identification of a natural person.

Usage Data

The information collected automatically by this Application (or by third-party services used by this Application) may include: the IP addresses or domain names of the computers used by the User who connects to this Application, the addresses URI (Uniform Resource Identifier), the time of the request, the method used to make the request to the server, the dimensions of the file obtained in response, the numerical code indicating the status of the response from the server (successful result, error, etc. ), the country of origin, the characteristics of the browser and the operating system used by the visitor, the various time coordinates of the visit (for example, the time spent on each of the pages) and the details relating to the itinerary followed within of the Application, with particular reference to the sequence of pages consulted, to the parameters related to the operating system and the computer environment co of the User.

User

The individual who uses this Application, who, unless otherwise indicated, must coincide with the Interested Party.

Interested Party

The natural person to whom the Personal Data refers.

Data Controller (or Data Supervisor)

The natural or legal person, public administration, agency, or any other institution, which processes Personal Data on behalf of the Data Controller, described in this privacy policy.

Responsible for the data Processing (or Owner)

The natural or legal person, public administration, agency, or any other institution, acting alone or jointly with others, determines the purposes and measures of the processing of Personal Data, including the relative security measures to the operation and use of this Application. Unless otherwise specified, the Data Controller is the Owner of this Application.

This Application

The means through which the User’s Personal Data has been collected and processed.

Service

The service provided by this Application, as described in the definitions and legal references (if available) and on this page or application.

European Union (or EU)

Unless otherwise indicated, all references to the European Union in this document include all current Member States of the European Union and the European Economic Area.

Cookies are Trackers that consist of small amounts of data stored in the User’s browser.

Tracker

Tracker means any technology – eg Cookies, unique identifiers, web beacons, embedded scripts, entity tags and fingerprinting – that enables Users to be tracked, for example by accessing or storing information on the User’s device.


This privacy policy has been drafted based on the provisions of multiple legislations, including Arts. 13 and 14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy applies only to this Application unless otherwise stated herein.